The Ministry of Transport of the Republic of Uzbekistan approved by the law of the Republic of Uzbekistan No. 445 of September 11, 2017 “on appeals of individuals and legal entities”and the Cabinet of Ministers on May 7, 2018 “on approval of the model regulation on the procedure for working with appeals of individuals and legal entities in state bodies, state institutions and organizations with, it will be possible to apply in electronic form. It is ensured that all appeals are considered on the basis of the procedure established in the period from 15 days to 2 months, based on the requirements of the current legislation on relevance. (depending on the content of the appeal)
Also operating today are the ministry's 71-202-22-55 (or 1167-short) “hotline”, with these “hotline”allowing citizens to contact the ministry orally between 9.00 am and 6.00 pm Monday-Friday of the week. These appeals are considered on the basis of the requirements of the current procedure.